白領應急英語口語 朝九晚五25 商務電話

常用應急場景

範例一：We have two Smiths

Thank you for calling ABC Company, may I help you?

I’m Liu Yi. I’d like to speak to Mr. Smith.

Sorry, we have two Smiths, Robert Smith and James Smith, which one would you like to speak to?

I’d like to speak with Mr. Robert Smith.

He is on the line.

範例二：Unable to reach

May I speak to Mr. Smith?

He is at the warehouse this morning.

What time do you expect him back?

Sorry, I have no idea. You can call him there if you like.

Ok, I have the number. Bye!

範例三：Bad connection

Is Mr. Thomas there, please?

Sorry, I can’t hear you. Could you please speak up a little?

I said, is Mr. Thomas there?

Pardon?

The line is bad. Don’t hang up please. I’ll have the call transferred to another line.

範例四：Leaving a message

May I speak to Mr. Thomas?

Unfortunately, he has left for the day.

I hate to trouble of you. But it is urgent. Please leave this message into him

I’ll make sure he gets the message.

範例五：Are you free to talk?

Hello.

Hi, Lucy, are you free to talk?

Not really, I’m in a meeting. Can I call you back in… say… 15 minutes?

Sure, speak to you later. It isn’t urgent. Maybe it is easier if I send you an e-mail.

Ok, I’ll look out for it. Sorry, I can’t talk now. Bye.25．商務電話
常用應急場景

範例一：We have two Smiths 我們有兩個史密斯

Thank you for calling ABC Company, may I help you?
謝謝您打電話來ABC公司，有什麼我可以幫您的嗎？

I’m Liu Yi. I’d like to speak to Mr. Smith.
我是Liu Yi。我想找史密斯先生。

Sorry, we have two Smiths, Robert Smith and James Smith, which one would you like to speak to?
對不起，我們有兩個史密斯，羅伯特史密斯和詹姆斯史密斯，你要找哪一個呢？

I’d like to speak with Mr. Robert Smith.
我要找羅伯特史密斯先生。

He is on the line. 他在講電話。

範例二：Unable to reach 不能找到

May I speak to Mr. Smith? 我可以和史密斯先生講話嗎？

He is at the warehouse this morning. 他今天早上去倉庫了。

What time do you expect him back? 你認爲他什麼時候會回來？

Sorry, I have no idea. You can call him there if you like.
對不起，我不知道。如果你要可以打那裏的電話給他。

Ok, I have the number. Bye! 好的，我有電話號碼。拜拜！

範例三：Bad connection 通話不良

Is Mr. Thomas there, please? 請問是托馬斯先生嗎？

Sorry, I can’t hear you. Could you please speak up a little?
抱歉，我聽不到你說話。你可以說大聲點嗎？

I said, is Mr. Thomas there?
我說，你是史密斯先生嗎？

Pardon? 請再說一次。

The line is bad. Don’t hang up please. I’ll have the call transferred to another line.
線路太差了。請不掛斷。我把電話接到另一條線上。

範例四：Leaving a message 留信息

May I speak to Mr. Thomas? 我可以和托馬斯先生講話嗎？

Unfortunately, he has left for the day. 很不幸，他今天出去了。

I hate to trouble of you. But it is urgent. Please leave this message into him
我不想麻煩你的，但是很緊急。請給他留個信息。

I’ll make sure he gets the message.
我保證他一定會收到信息的。

範例五：Are you free to talk? 你有空講話嗎？

Hello. 你好。

Hi, Lucy, are you free to talk? 你好，露西，你有空說一下話嗎？

Not really, I’m in a meeting. Can I call you back in… say… 15 minutes?
不行，我真正開會。你可以15分鐘後在打回來嗎？

Sure, speak to you later. It isn’t urgent. Maybe it is easier if I send you an e-mail.
當然，一會兒再和你說。不急的。我發封電子郵件給你或許更容易點。

Ok, I’ll look out for it. Sorry, I can’t talk now. Bye.
好的，我會去查看的。對不起，不能和你說了。拜拜。