人人說英語初級 Unit 31:Making a complaint恭維
Unit 31 Making a complaint
Conversation 1
Key words and phrases
soup
hate
complain
salty
manager
take care of
Waitress:Yes,sir?
Customer:I hate to complain,but this soup is too salty.
Wairtress:I'm very sorry ,sir.I'll ask the manager to take care of this.
Conversation 2
Key words and phrases
air-conditioner
work
fix
get it fixed
Guest:Miss,the air-conditioaner in my room doesn't work.
Clerk:Oh ,sorry about 'll get it fixed as soon as we can.
Conversation 3
Key words and phrases
sweater
return
wrong
run
neck
change
Customer:I'm afraid I have to return this sweater.
Shop Assistant:May I ask if there's anything wrong with it?
Customer:You see,there is a run at the neck.
Shop Assistant:Oh, do you want to change it for another one?
Customer:No,thank you.
Additional useful expressions
Vocabulary
mistake
international
call
quiet
refund
receipt
be supposed to
ridiculous
sign
Hou much longer do we have to wait?
I have a complaint to make.
This isn't what I ordered.
Look,there is a mistake.I didin't make any international calls.
Can't you be quiet please?
I want a is the receipt.
I've had enough of it.
Who's supposed to take care of it?
This is ridiculous!
Don't you see the no-smoking sign?
重點單詞查看全部解釋conversation[.kɔnvə'seiʃən]想一想再看
n. 會話，談話
聯想記憶X單詞conversation聯想記憶：con共同+vers轉→[兩個齒輪對着]一起轉→談話+ation→談話 salty['sɔ:lti]
想一想再看
adj. 鹹的
聯想記憶X單詞salty聯想記憶：salt鹽+y→鹹的 complain[kəm'plein]
想一想再看
vi. 抱怨，悲嘆，控訴
receipt[ri'si:t]想一想再看
n. 收據，收條，收到
v. 出收據
想一想再看
adj. 附加的，另外的
ridiculous[ri'dikjuləs]想一想再看
adj. 荒謬的，可笑的
聯想記憶X單詞ridiculous聯想記憶：rid笑+ic+ulous多…的→多笑的→可笑的
